Aviva reveals most common claims involving garden plants

Man potting plants at table in garden

...and trampled by cows is on the list! 

  • Impact, such as vehicles crashing into gardens, accounted for 50%i of garden plant-related claims
  • In one unusual claim, a herd of cows trampled a customer’s garden and ate their pot plants
  • Claims also include fire damage, theft and malicious damage
  • With the average cost of relandscaping domestic gardens increasing, Aviva has enhanced its insurance limits to provide greater cover for customers

With spring well underway and British gardens in full bloom, Aviva is urging people to protect their precious gardens and plants, after its internal claims data revealed numerous garden plant claims over the last five years, with the average cost incurred amounting to thousands of pounds.

According to the data, ‘impact’ was the most common plant-related insurance claim, accounting for a whopping 50% of claims, with the majority of damage resulting from out-of-control vehicles crashing into customer’s gardens, destroying hedgerows, flowers, and expensive plants like olive trees.

However, in one very unusual incident, a customer had their fence and garden trampled by a herd of cows, with some of the cattle proceeding to snack on their pot plants once in the garden. 

Just over a third of plant-related claims were due to out-of-control fires

Just over a third (35%) of plant-related claims were due to out-of-control fires, with some customers experiencing significant damage to their gardens after large fires started in theirs or neighbouring properties.

Multiple customers claimed for plants in greenhouses that had set alight, with damage also extending to scorched lawns, and expensive exotic plants. In some cases, the gardens had just been freshly landscaped.

Sadly, some Aviva customers were victims of criminal activity, with theft accounting for 1 in 10 (10%) of garden plant-related claims. Claims included customers having large potted plants stolen from front and back gardens, with thieves even cutting shed bolts to steal expensive plants such as palms. Some customers had multiple plants stolen from their garden, with one claimant having around fifty plants stolen while they were away from the property.

Peril Percentage of claims
1. Impact ~ 50%
2. Fire ~ 35%
3. Theft ~ 10%
4. Malicious damage ~ 6%

Finally, malicious damage to plants and gardens made up 6% of claims, making it Aviva’s fourth most common plant-related claim.  In some cases, vandals caused thousands of pounds worth of damage to trees, plants, and gardens.  

With the right insurance, policy holders can rest assured that they are covered if the worst were to happen, allowing them to relax and enjoy their gardens and plants in peace.

Jonathan Cracknell, underwriting manager for Aviva, says: “For many people, their gardens hold significant sentimental and monetary value, with many green-fingered customers spending years tending to their plants, investing significant amounts of time, energy, and money into them.

“With greenery vulnerable to distressing events such as impact, fire, theft, and malicious damage, Aviva’s claims data reinforces the importance of protecting botanical investments with the right insurance, especially as some garden plants such as olive trees or wisteria cost hundreds of pounds to buy, and landscaping costs for domestic gardens have skyrocketed into the thousands.

“With the right insurance, policy holders can rest assured that they are covered if the worst were to happen, allowing them to relax and enjoy their gardens and plants in peace.”

Insurance cover for re-landscaping gardens and replacing garden plants in the event of incidents such as fire, theft, or malicious damage, is provided through Aviva’s Direct Home insurance product.

With the average cost of replacing plants and re-landscaping domestic gardens increasing, Aviva has recently enhanced its offer to provide greater cover for customers, with the new upper limit now set at £10,000, with a maximum limit of £500 per plant.

-Ends-

References:

i. Aviva internal claims data, analysing most common plant-related claims from 2020-2024 inclusive.

Media enquiries:

Karmen Ivey

General Insurance

Notes to editors:

  • We are the UK's leading diversified insurer and we operate in the UK, Ireland and Canada. We also have international investments in India and China.
  • We help our 19.2 million (as at 31 December 2023) customers make the most out of life, plan for the future, and have the confidence that if things go wrong we’ll be there to put it right.
  • We have been taking care of people for more than 325 years, in line with our purpose of being ‘with you today, for a better tomorrow’. In 2023, we paid £25.6 billion in claims and benefits to our customers.
  • In 2021, we announced our ambition to become Net Zero by 2040, the first major insurance company in the world to do so. We are aiming to have Net Zero carbon emissions from Aviva’s operations and supply chain by 2030. While we are working towards our sustainability ambitions, we recognise that while we have control over Aviva’s operations and influence on our supply chain, when it comes to decarbonising the economy in which we operate and invest, Aviva is one part of a far larger global ecosystem. There are also limits to our ability to influence other organisations and governments. Nevertheless, we remain focused on the task and are committed to playing our part in the collective effort to enable the global transition. Find out more about our climate goals at www.aviva.com/climate-goals and our sustainability ambition and action at www.aviva.com/sustainability
  • Aviva is a Living Wage, Living Pension and Living Hours employer and provides market-leading benefits for our people, including flexible working, paid carers leave and equal parental leave. Find out more at https://www.aviva.com/about-us/our-people/
  • As at 31 December 2023, total Group assets under management at Aviva Group were £376 billion and our estimated Solvency II shareholder capital surplus as at 31 March 2024 was £8.5 billion. Our shares are listed on the London Stock Exchange and we are a member of the FTSE 100 index.
  • For more details on what we do, our business and how we help our customers, visit www.aviva.com/about-us
  • The Aviva newsroom at www.aviva.com/newsroom includes links to our spokespeople images, podcasts, research reports and our news release archive. Sign up to get the latest news from Aviva by email.
  • You can follow us on:
  • For the latest corporate films from around our business, subscribe to our YouTube channel: www.youtube.com/user/aviva

      More from our Newsroom